CanProcX · Customer Success Center

AI-first support · self-serve wiki All systems operational PREVIEW - not deployed

How can we help you win?

Ask anything about finding tenders, checking eligibility, drafting a bid with Pax, or submitting. Our AI answers instantly - and routes you to the right specialist when you need a human touch.

AI-first, self-serve everywhere

Seven specialist AI assistants - each an expert in one part of your journey

Every path leads somewhere. Ask the AI; if it isn't enough, it backfills to a knowledge-base article, a how-to guide, or a human. Tap any assistant to start a conversation.
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FAQ answers
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Meet your AI support team

Six specialists plus a General assistant that routes anything. Each has a distinct persona and deep knowledge of its part of the procurement lifecycle. Tap to chat.
Production mapping: each assistant = the same sovereign Pax model with a dedicated per-function system prompt + retrieval-augmented generation (RAG) scoped to that function's slice of the KB. Chat transcripts + ratings persist to Firestore and feed Pax Support Operations' self-improvement loop.

Self-serve knowledge

Categories

Describe your issue

Our AI triage reads your issue, classifies it, routes it to the right specialist, suggests relevant articles, and opens a tracked ticket - usually before a human ever needs to look.
Production mapping: triage runs on live Pax (intent + urgency classification), the ticket is written to Firestore supportTickets/{id}, and routing notifies the assigned specialist. This preview classifies client-side with a keyword model.

AI triage result

Submit an issue to see the AI classify, route, and open a ticket here.
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First time here? Watch the platform video walkthroughs - real screens and clicks showing how to find a tender, check eligibility, and draft a bid with Pax.

Self-serve tools

Quick, guided utilities. Great answers without waiting for anyone.
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Assistant
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Platform video walkthroughs
Real screens, real clicks - see exactly how CanProcX works
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System status
All core services
Tender feeds (CanadaBuys · SEAO · TED · UK)Operational
Pax AI (Bid Writer · Co-Writer)Operational
Eligibility engine (CETA)Operational
Submission EngineOperational
Payments (Stripe)Operational
Alberta feed (APC)Degraded
Historical uptime: 99.9% (90d). In production this reads a live status endpoint; here it is illustrative.